Privacy Policy - ጥናት.AI

1. Introduction

Welcome to Tinat AI. Your privacy is important to us. This Privacy Policy explains how AHXIS TECH SOLUTIONS PLC ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application (the "App") and related services (including our website).

By using Tinat AI, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use the App or our services:

Personal Information: Information that can identify you, such as your name, email address, phone number, grade level, account details, and profile information you choose to provide (for example: profile photo, gender, city, birth date, education level, institution).
Learning and Usage Data: Information about your learning activity and progress, such as questions attempted, accuracy, study time, streaks, preferences, and in-app interactions.
Device and Technical Information: Device model, operating system, app version, language, timezone, and other diagnostic or technical data.
Authentication Data: Login information provided through email, Google, or Apple sign-in services.
Notifications Data: Device push notification tokens and your notification preferences.
Payment Data: When you purchase content, we collect basic billing and contact information such as first name, last name, email, and phone number to process payments and deliver receipts/invoices.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our educational services.
Personalize learning content and AI-powered explanations.
Track academic progress and performance.
Manage accounts, authentication, and account security.
Communicate with you regarding updates, support, and important notices.
Process payments and send purchase confirmations or invoices.
Send and manage reminders and notifications you opt into.
Analyze usage trends and improve app functionality.
Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following situations:

With Your Consent: When you explicitly agree to share your information.
Service Providers: With trusted third-party service providers who assist us with hosting, analytics, authentication, messaging, email delivery, crash reporting, payment processing, and customer support. These providers are required to protect your data and use it only for authorized purposes.
Legal Requirements: When required by law or in response to lawful requests from public authorities.

5. Third-Party Services

We use third-party services to operate the App and deliver core features. These may include:

Authentication providers (Google, Apple)
Cloud infrastructure and analytics services
Crash reporting and diagnostics
Push notification services
Email delivery services (for example, invoices/receipts)
Payment processing providers

These third parties may process personal information on our behalf only for the purposes described in this policy.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the internet is completely secure.

7. Children’s Privacy

Tinat AI is designed for students in Grades 9–12. Users under the age of 18 should use the App with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

8. Phone Number Collection

We may collect your phone number for essential account and service functionality, including:

Login and Authentication: To verify your identity and secure access to your account (where applicable).
Account Recovery: To help recover your account if you forget your login details.
Payments: To process purchases and provide invoices/receipts where required.

Your phone number is stored securely and encrypted during storage and transmission. We do not sell phone numbers. If we use third-party service providers for verification, messaging, or payments, they will receive only what is necessary to provide those services.

9. Notifications

If you enable notifications, we may collect and store your device notification token and your notification preferences. You can manage notification preferences inside the App or by changing device settings.

10. Analytics and Diagnostics

We collect analytics and diagnostic information to understand how the App is used and to improve performance and reliability. This may include authentication events, notification events, and aggregated learning/usage statistics. We also use crash reporting tools to identify and fix errors.

11. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data by contacting us (see Contact Us below). Some records may be retained where required by law or for legitimate business purposes (for example, transaction records).

12. International Data Transfers

Your information may be processed and stored in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information. To make a request, contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are encouraged to review it periodically. Any changes will be effective immediately upon being posted within the App or on our official platforms.

Effective Date: January 2026

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AHXIS TECH SOLUTIONS PLC
Email: support@tinat.ai